Shipping Policy

At Journey Joy, we aim to deliver high-quality products straight to your door — reliably, affordably, and with complete transparency.

Order Processing

  • All orders are processed within 1–3 business days (excluding weekends and public holidays).

  • Once your order is processed, you’ll receive a confirmation email with all your order details.

Delivery Timeline

  • Our standard delivery time is 13 to 15 business days from the date of dispatch.

  • Please note: Delivery times may vary slightly depending on your location, customs procedures, and local delivery services.

Shipping Costs

  • Shipping fees are calculated at checkout based on your location and order size. We strive to keep rates reasonable and competitive.

Track Your Order

  • Yes — you can track your order!
    As soon as your order is shipped, you’ll receive a shipping confirmation email that includes a tracking number, allowing you to monitor your package every step of the way. Track Your Order

Where We Ship

  • We ship to most countries worldwide. Please ensure your address is entered accurately to avoid delays or delivery issues.

Customs & Import Duties

  • Any applicable customs fees, import taxes, or duties are the responsibility of the customer.

Delays & Exceptions

  • While we aim for timely delivery, delays may occur due to customs clearance, weather conditions, or high shipping volume. We appreciate your patience.

Incorrect Shipping Info

  • Orders with incomplete or incorrect addresses may experience delays or failed delivery. Journey Joy is not responsible for such issues, so please double-check your shipping details at checkout.

If you have any questions or concerns about your shipment, feel free to reach out to us at [email protected] — we’re always happy to help.

Thank you for shopping with Journey Joy — where every package brings comfort, innovation, and joy to your doorstep.