FAQs

What is the return policy?
We offer a 30-day return policy on most products. If you're not completely satisfied, simply contact us at [email protected] to initiate a return.

How long does shipping take?
Shipping times vary depending on your location. Domestic orders typically arrive within 5-7 business days, while international orders may take 10-14 business days.

How do I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on the carrier's website.

Do you offer international shipping?
Yes! We offer international shipping to select countries. Please check during checkout to see if your country is eligible.

Can I change my order after it has been placed?
We try to process orders as quickly as possible, but if you need to make any changes, contact us immediately at [email protected], and we'll do our best to assist you.

Is it safe to shop on Journey Joy’s website?
Absolutely! We use SSL encryption to ensure that your personal and payment information is secure.

What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options at checkout.

How do I know if a product is in stock?
If a product is out of stock, it will be marked as "Out of Stock" on the product page. You can sign up for notifications to be alerted when it’s available again.

Do you offer gift cards?
Yes, we offer digital gift cards! You can purchase them directly from our website and send them to a loved one.

How can I contact customer support?
If you have any questions or need assistance, you can reach our customer support team at [email protected]. We’ll be happy to help!